Charter Policies

Deposits: We reserve the right to hold up to the full amount of rental on a credit or debit card to hold and assure your reservation. Special Price and discounted offerings (Living Social) require payment in full which is non-refundable once the reservation is confirmed by credit card. All other reservation’s must be cancelled within 24 hrs. of credit card being charged & confirmation. After this, the deposit is non-refundable. In cases that reservation needs to be re-scheduled the deposit amount will transfer at that time. Any reservation must be cancelled by the name on the reservation, member of his/hers immediate family or authorized party by phone only. We also can authorize a damage deposit on each charter which is released after the limo is inspected by the driver. In the case that a vehicle has mechanical issues or is physically damaged we will attempt to provide a comparable vehicle with a minimum of 6 hour’s notice. If this is not possible the deposit will be held as a credit for a future reservation only.

Standard Taxes & Fee’s: There is a 20% tax,tolls and fuel fee added to the price of each charter. This fee is based on the regular rate on each vehicle. This fee applies to Living Social Vouchers.

Extended time: If your charter extends past your reserved time slot by 5 minutes or more, the remaining time will be charged hourly increments. This charge will be in ratio to normal rates.

Transfers: Transfers are done at our discretion and are subject to the following rules.
1. Transfers are not for multiple stops, point to point only.
2. Client MUST be ready and loaded into vehicle no more than 15 minutes after scheduled after this a 2 hour base rate on that vehicle with be charge in addition to base transfer fee. No exceptions.

GPS: Our Vehicles are equipped with the latest in GPS tracking devices, any charges for overages in time or fuel can be verified via report.

Out of area / Drive Time: If pick-up and/or destination are more than 20 miles from the Dallas office, additional hours will be charged for time used. Additional hours used for drive-time are in addition to any minimum requirements for an reservation. We also reserve the right to charge for additional fuel based on location.

Damage To Vehicles/ Clean up Charges:
Parties causing damage to vehicles during a charter are directly responsible for any and all cost for repair. To avoid any damages please read the following: No smoking, No feet on bars, No leaning on glass holders or Flat Screen TV, No playing with electrical switches and No reckless behavior. Clean up fee’s are based case by case so please clean up after your group. Vomit & Smoking are strictly permitted and face a $500 fee if reported by driver.

Extended Hourly Rentals (6hrs or more) Prom’s, Homecoming’s & Special Events Gratuity:
These groups will be charged a 20% driver gratuity any additional gratuity is optional.
Prom Dates April & May – All Saturday Dates

No alcoholic beverages will be stocked or permitted in vehicles with passengers under the age of 21 without a legal guardian present. Consumption of alcohol by a minor is never tolerated under any circumstance. Additional beverages are available upon request for additional cost.

We do not guarantee any specific equipment; at times we must remove equipment for repair or substitute a comparable vehicle with unique equipment. We also provide proper care and maintenance to our vehicle’s but in some cases (105 degree Texas heat the A/C systems will struggle to cool to room temperature, a complaint is rare but does happen. Please note this fact during the hot summer months. Any Mechanical Issues and or problems prior or during a reservation that delay or interrupt any reservation will result in an hourly credit to be used as the customer desires and not in the form of a refund.

Driver’s: Our Driver’s are the best in the industry but occasionally do get lost, even with GPS, this does not merit additional time. We instruct our drivers to ask if having an issue with location and will do so for additional help if needed.

Any phone reservation is bound by the terms and conditions of all above policies and by our contract which must be read and signed.

Thanks! – The Lone Star Team